The system needs change. JCP in my opinion changed to mirror Kohls. I had to order two items as they did not have the selection of sizes available in boys clothing. I ordered them but had to pick up in store for free shipping. When I picked up the items I had to wait 20 minutes due to their service desk had not enough sales reps. They allowed the customers who were returning items to go look for another item while they kept the register on hold. Poor system.