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  • Bought a groupon for Innovative Dentistry couple weeks ago. I scheduled my appointment for 1/20/2015 for 8am - unfortunately something came up and had to change it to following week 1/27/2015. No problem, receptionist told me same time? Absolutely. Come the day of my appointment (this morning), I arrive exactly at 8am, first thing she says "Who are you?" .....have you never heard of professional customer service?! At first, she claims I'm not on the schedule at all. And then the receptionist proceeds to tell me that I'm not on schedule for 8am but 11am. SERIOUSLY!? She JUST made a confirmation call the day before saying 8AM. I had it written down for 8am! The week before AND the day of. And then the next thing that comes out of her mouth: "I don't know how you got 8am, but I have you down for 11am. I can get your cleaning done now but you'll still have to wait til 11am for your Xrays" Um. No. Why should I be made to wait 3-4 hours total for the RECEPTIONIST's mistake?! What a waste of my time. I think the Doctor would have more success in employing a monkey than HER. Idiot. Next thing - zero apology from her while her fellow coworker is standing there gawking at me saying nothing. Sorry not sorry but clearly this business is NOT about making clients happy. A note to Dr. Angela Catalano - your staff is completely UNPROFESSIONAL, tried to pass off mistakes THEY made on me, I will make sure to let everybody know to not come here. Left a bad taste in my mouth, HORRIBLE first impression and I NEVER write yelp reviews. I won't even be bothered to reschedule. If that's the kind of staff you employ, that says nothing good about yourself as they're the face of your practice. There are PLENTY of other dentists in Las Vegas that are appreciative of new business.
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