Honestly, I haven't had worst service ever! Waited for a table for 10 minutes and their were tables open and clean everywhere. Water came to the table with coffee grounds in it. Our server, Lisa, was no where to to be found after taking our order. A different person delieverd our food and we had to ask the "retail leader" for our check. He printed and delivered it and we were on our way out the door to never return. We normally go to Brookpark rd. and everything is usually fine. This one was not fine. Steer clear.