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| - NO HEAT... that really says it all. We waited for our date after reserving, made our chicken pre-order, agreed to all the obnoxious rules (leave a credit card, it will be charged $100 if don't show, table will be given away if you are late, etc). We even got email reminders from them about the rules leading up to it.
On the night of, we were seated at a nice table by the window, but quickly realized how cold it was in the room. GROWN MEN WERE WEARING COATS AND TUQUES.
When this was mentioned to the server as we took off our coats and got seated, he said, "yeah, we're having heating problems". We FROZE through our dinner - two of us had to get our coats from the hostess. They don;t seem to have an actual coat check.
The food was good, but not exceptional. $125 for a plate of really good chicken, but it got clammy and cold in a minute. The sides were fun, sometimes awkward, like the pcikled veg in a tiny jar that were impossible to dislodge. They don't have tea, not any tea. Coffee was good - in a bodum. Milk, no cream. Two choices of desserts - we tried them both. Nothing special.
At some point a guy came over and asked how's everything - we told him we were freezing and having trouble enjoying the meal. "Steven" acted basically indifferent -he said sorry as he looked in another direction, then walked away. Zero tact for someone who's managing the joint.
It turns out they comped our wine and beer. No one said anything - it was just missing from the bill. The bill was still hundreds. If it were my place, I would have emailed patrons in advance and let them know about the issue.
...Or rented portable heaters.
...Or give people the option upon arrival whether they would like to return on a different night.
...Or invite us to come bcak for a comp meal another night.
This was a completely crappy experience. The final injury was exiting through the noodle bar downstairs where people were slurping away their $15 ramen bowls WITH THE HEAT ON.
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