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  • I would like to edit my review of Giovanni's because I believe good customer service is essential, especially in the Information Age that we live in, where people are out of touch with each other and videos that are brash and insensitive in nature, go viral everyday. My initial review was that of a disgruntled customer but I'm pleased to change that to 5 stars because of the positive interaction that I had with one of the owners of this historic store, today. Customer service can be a strong factor in maintaining a relationship with a customer or completely destroying that same relationship. I'm happy to report that my faith in humanity and my relationship with Giovanni's has been renewed. The concern and compassionate that I felt while telling my story made me feel like I was talking to an old friend whom I've known for years, which is one of the reasons I will continue to shop at Giovanni's. I appreciate that my first review didn't fall on blind eyes and it showed that the last experience I had in their store was not the norm and that it was unacceptable to them as well; I feel as though I matter as a customer. I don't think this review can express how much this interaction meant to me; it truly made my day. Thank you for making it right and I look forward to continuing to patronize this business. They're a one-stop-shop and they really have every kind of meat you could ask for, including fish and their prices are extremely reasonable. I look forward to shopping here for many years to come and hope they remain close to home.
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