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| - Well, we ended up at Zipps because my daughter said she wanted to try something new and wanted a salad. So here we are. We're tired of going to the same places over and over again so decided to venture outside our area. Needless to say completely unimpressed and disappointed.
Let me start by our walk in. Nobody was at the hostess station to take down our information. Once the hostess finally came up, she said it was going to be a 10 to 15 minute wait. This was the only positive about our experience. Our little buzzer rang and they seated us at a booth in the dining area. Put the menus down and away she went. The ambiance is very dark in here. So each of the booths have little lights on the one side of the table. That's great for those who are sitting right up on the light. In our case, the light wasn't even working. It kept dimming in and out and the menu itself is dark so it was very hard to read.
Our waitress, couldn't even tell you her name. Now being in the customer service industry I watch the level of service given everywhere I go. And here in Arizona, the wait staff in a food and beverage industry make less than minimum wage so their personality need to come through if the expect to make any money. They're called tips and listen up our little waitress, you need this tip. Welcome your customer to Zipps. Make conversation. Ask them if they've ever been there before and if they're returning customers thank them for coming back. If they're new, as we were, make recommendations. Lord help me help you, you're in the wrong business. In this case, our server had the personality of a wet mop. The music and noise level was so loud in there that you had to be a lip reader in order to understand what she was saying. Terrible/Horrible.
Our meals were, grilled chicken caeser salad, a club sandwich on sourdough with fries, and the chopped ranch salad substituting the grilled chicken with grilled chicken in wing sauce. Oh and an appetizer of mozzarella sticks. Now those were interesting. So you're at a sports bar and you would think that potato skins would be on the menu. Not here that's how we ended up with the mozzarella sticks. So I was reading another Yelpers review and he hit it right on the head with these. Wrap was way too thick. When the server brought them to the table my husband said "she brought us the wrong appetizer. We ordered mozzarella sticks and she brought us egg rolls." Then he took a bite and said, "nope, it's the right appetizer just different." Different is being nice.
Grilled chicken caeser salad: Came with two pieces of pita bread with some sort of aeoli that had so much garlic on it I could smell it coming from the other side of the table. Don't ask me how it tasted I couldn't tell you. I'm allergic to seafood and didn't know if there were anchovies in it or not.
Club sandwich on sourdough with fries: The sandwich itself was a joke. I could have made a better club at home and the fries should not be called fries. They were fry shaped but tasted like a chip. And crunched like a chip. And they were all overcooked and burnt. Sad.
Chicken ranch chopped salad: I was in the mood for wings and a salad. Another disappointment. I told the server I wanted buffalo chicken on the salad instead of grilled chicken. She was very inquisitive on whether I wanted the fried chicken like what's on the buffalo chicken salad or if I wanted grilled chicken tossed in wing sauce? I told her grilled and tossed. What did I get? Grilled chicken with a huge ladle of wing sauce poured on top. Yeah, the lettuce was literally swimming in wing sauce.
Here's what inquiry minds want to know. For those of us who are foodies and like to explore new places and things, why isn't the management staff reviewing these reviews to see what the heck is going on in their own backyard? They might learn a thing or two about what people are saying and start opening their eyes to what is happening on the floor and in the kitchen. I guess after re-reading this review the trick to getting through a meal here is in the alcohol. You must have to drink your way through a meal because the taste is so bad. Unfortunately I wasn't in a drinking mood tonight.
In closing, you will see that I did not check into this location. There was a reason for that. Because our experience was so bad, I didn't want any of my friends to know I was here. I only hope that my review will help others make informed decisions on how they spend their money on a meal. Their profiles says that they are family owned and operated since 1993, well they better reel in the family because it seems that they are rather checked out.
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