Love the tea here. You will not want to go back to Panera tea after you've had the brewed mint tea. Iced tea is just as good. I don't know what he does or puts in it but this man knows his tea.
The food is simple, a little plain but good. Never gotten fries here but the hummus is smooth and has a nice flavor with good quality olive oil, the pitas are warm and fresh (and you get two so they will fill you up) and I actually like the kufta here better than Layalina's which is saying something because I love that place (but am not a fan of their kufta). Lentil soup is also tasty and filling. The falafel does leave something to be desired.
I also don't mind the guy behind the counter. If you absolutely must be kowtowed to with fake enthusiasm and mock-pleasure to serve you this is not your place. This guy smiles at you its genuine.