I am going to preface this by saying I got their services 3 years ago. I am finally posting this because of the last straw I just found out when doing touch up. And before Robert (Bob) says this isn't his business. It really is. I have been grouchy about the services since I got them and remembered the name.
We were moving into a new build and I was new to the area. We needed the whole interior of the house painted. I saw the fantastic reviews here and their bid was amazing. In fact, most of the reason I didn't post was because I feel like I should have put more research into a company. Here is my experience:
1. It was difficult to get in touch with the owners. Every time I called to ask what's up, I would get an "Oh I was just about to call you!" That works a total of once. 3 times and no...you weren't.
2. They told me it was going to take 2 days. This was important because I was moving out of a rental with 2 kids and a dog while my husband was out of the country on business. The day we were supposed to be able to get in, they were still halfway through.
3. We had our cats moved into the house when they came. I asked if I had them in the laundry room if that was going to be a problem. They said no, they would do that last. Just come the next day and change the location. I came the next day and the guy was already prepping the laundry room. Not the last room. But worse, I asked where my cats were. Guy said "I don't know. They weren't here when I opened the door" Plastic over the counters to the floor and I hear this yowl from inside. My cats had been in the cabinet with plastic over them. No one seemed to care. i got them out and safe counting it lucky I came in when I did.
4. We have wooden railing on the staircase and over the loft. It was covered but not well enough. Paint dust got in and to this day I have permanent paint dusting on my wrought iron and wood that makes it look like it needs cleaning when there is nothing more I can clean.
5. They banged the wall and put a big ding in it. I asked them to repair it over and over and they never did. When they came for the final payment I just caved because I was tired of dealing with them to be honest. I repaired it. And yes, I should have withheld payment. I take that on which is why I didn't post a review.
6. This is the straw. When they were done, one of the colors didn't look like the color I requested. I told them it didn't look right. They insisted it was the color I asked for. They showed me the lid of the can and it said the name of the shade. I am usually really good with color so I blamed my self wondering how I could have messed that up. Last weekend, I needed to do touch up. I went to get the paint can. the paint inside was gooey and separated. It wouldn't mix. Well, it had been 3 years so I suppose not too surprising though I feel like good paint won't do that. I went to Home Depot and asked for the shade in quart size. I know that sometimes the shade can be slightly different if mixed between gallon and quart so if it had been a slight tinge off I would have been ok and tried to blend. But no. This color was WAY off. So off I can't figure out a way to get the color that is on my walls matched. The lid of the goopy touch up can they left had black smudges all over it so no idea the color ratios.
In the end, the prices they bid look really good. I gave 2 stars because I should have known. You get what you pay for and I did.