| rev:text
| - I've been to this location lots of times since it opened, but it seems to have recently changed.
I ordered a Ho Hum #2 (cheddar & bacon) in the Works-size - two 4 oz. patties instead of one - plus fries for take-out. The Works sized option seems to be a new thing, as I don't recall seeing last time I went (a few months ago), but maybe I just never noticed. I could swear the burgers used to be 6 oz. - when I looked at the patties, they seemed comparatively small (as least in my memory). The burger was fine - the cheddar and bacon were good quality, but the overall impression I got this time was of diminished value. I was a bit surprised that the burger was completely plain - no lettuce, tomato or any other toppings (I just assumed those are standard - or that they would have offered any of the toppings they have available).
The service at the take-out was friendly, but not very good. My burger and fries sat on the line for more than a minute - it seems that only certain employees can pack up a take-out order and hand it to the customer, as I saw several people walking back and forth, looking at me and going on.
My fries were cold - though that has always been a bit of an issue with The Works - and it isn't because I ordered take-out. I started eating them right out of the bag on my way out, and they had definitely had been sitting for a while before being loaded into my order. And I am sorry if I sound like a whiner, but my Coke Zero was syrupy and flat - I overheard the staff talking to each other about problems they were having with the machine that night, but I guess they didn't think to check it (I went out for a cigarette while I waited for my order - that's when I took a sip and noticed it was bad. I was going to ask for another once I finished (my cigarette) and went back inside, but by the time I got someone's attention to pack up my food that was sitting on the line, I didn't want to wait for them to change the CO2 on the machine, so I didn't say anything).
Although this experience left a bad taste in my mouth, I still think The Works is one of the best options in St. Lawrence market for a burger. If they improved either their service and quality, or their prices, this would rank much higher.
A new burger place is opening up on Front Street East sometime in August (real food co or something like that), so I will definitely try that and review in comparison.
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