This used to be one of my our favorite places to go for sushi. I had sushi for the first time at this location two years ago. We have been to this location about four times after and visited the Scottsdale location numerous times.
Based on my past dining experiences, I spoke highly of this place and brought my friends here last night. WORST service ever! Our waitress was Amber. She forgot everything!! Didn't bring us a high chair, side of rice for my friends young son, one of the kids bento boxes, two rolls of sushi, and the spicy mayo. We didn't get any soy sauce had to ask for it. The food came out all in a weird order. One whole side of our table was served while the other side literally waited an additional 15 mins. The kids were served last. There were bees and one landed in the kids food. We had 3 dirty plates, one dirty cup and a chipped sauce bowl. Our fav Las Vegas roll was way smaller than usual and not as tasty as we have had in the past. She had to reprint our check like 3 times because they kept messing it up. She charged us for a reg priced item (sake bombers) because she failed to put it in before HH ended. We thought she forgot about those too then brought them at the end with our check so we had to literally down them. We had to cancel the food she forgot because it was taking too long and we were needing to be somewhere by 7 pm. My nephew never got his meal and was starving the whole time. I had to stop and get him a burger. Just overall horrible experience. I was embarrassed! Oh and we made reservations. There were only outdoor tables avail for our time when we called and when we got there waited 20 mins to be seated! I really wanted to talk to the manager. But I hate being looked at like I am trying to get a comp meal and being that everything took sooooo long we ran out of time anyway. I plan to call them to make this all known tomorrow. So disappointed. It just takes one absolutely horrible experience to ruin it for me. We had a $100 check during Happy hour. I expected way better service.