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| - Beautiful building and facility and some good staff but many of the staff that deal with the patients are doing the minimum required and not spending the time to see if the patients have individual needs; more help to the restroom, moved more in bed for comfort, etc. When patients buzz for help for medication it can take 15-20 minutes to get it, not just occasionally but too often. Lazy or understaffed? They are required by Medicare to do rehab but seem to have a "one size fits all" mentality; doesn't matter whether you're healthy and 50 or elderly and infirm.
My 95 year old mother was in for fractured pelvis, a difficult injury in that any movement can cause severe pain. They gave her the required minimum care, didn't seem to notice that since she's hard of hearing or didn't understand many of the instructions they gave her, to include her asking for medication. One nurse would walk down every 4 hours, ask her if she wanted medication, then walk back to nurses station and wait another 4 hours. I pointed out my mother didn't understand what she was asking, the nurse was combative and insisted my mom was "alert and oriented." I countered with "she's alert and confused." The head nurse said they would have someone check on her every hour. Two different times I was in the room for 3 hours straight and no one came in. Days later the Doctor came in, spent more time with her and said, "yes , she's very confused with all this" and he changed her medication to deal with this.
One staff member knew she was hard of hearing so she would lean her face within 4inches of my mom and yell instructions to her. I asked if she understood the concept of "personal space". She said "no" so I explained it and then leaned within 4 inches of her and similarly yelled. Of course she leaned back and I had it point out the obvious to her; if you're yelling at someone, you can't also be that close to them, it's threatening, annoying and embarrassing...and you're dealing someone who is in pain, that's why they're here! Common sense is on short supply.
So what do these staff do? They hang around the nurses station talking and joking with each other. And when they do go down the hall to the rooms, they continue the talk with each other BUT louder since they're farther away. Ok if you're young and healthy, but again, for the aged and severely injured, they need their rest regardless of the time of day. And just very unprofessional.
Bottom line; if you're young and relatively healthy, it should be ok for your rehab. But if you're elderly and/or have other physical problems or limitations, look elsewhere, they don't spend enough time with the patients to accommodate those with restrictions whether it age, other physical restrictions or just the longer time it takes for elderly to understand all the procedures they're now required to undertake in the rehab process.
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