My boyfriend and I went there as we were in the area and neither of us had been there before. It was super busy, but we still had someone come up to us to ask us if we needed help, since the ordering there is fun and different! The wait wasn't long, and the sandwiches were really good! They may have been slightly overpriced though. However if you go, get a chocolate chip cookie. They are fresh made and hot, super delicious!