I recently went to the Old Sauk location (Madison) with my oldest son to replace the running shoes we bought there in September. Matt was extremely patient and brought out a lot of options for him to try on. When we went to check out I couldn't believe that he was giving us a full refund for the last pair because the treads were completely falling apart. Matt explained that it must have been a manufacturer default. Whatever the reason, I couldn't believe that he offered to do that without having to ask! Now that's customer service!! I highly recommend going to Feet Fleet for athletic shoes, clothing, and cool accessories. The staff are knowledgeable and very friendly.