I previously posted a glowing review of this place after a couple of good experiences, but after several consecutive visits experiencing *horrendous* drive thru wait times, I'm updating this to one star. There is no excuse for how slow the service is here. I look at the other customers in line and they're all shaking their heads in disbelief of the wait times.
From the time I pull into the lot until I'm pulling back out onto Thomas Ave has averaged about 15 minutes over the past several visits. That's ridiculous for fast food.
"We're busy" is NOT an excuse. They're are only 2 chicken items on the menu! I get the impression that every order is made-to-order. I can't think of any other reason why the wait time is the same as a sit-down restaurant.
I get the appeal of freshly cooked food. I do. But during lunch and dinner times it's idiotic to cook each order as it comes in. Again, this place only have two items.
ADVICE TO MANAGEMENT: Look at historical sales data. It can't be that hard to forecast sales. You only serve two kinds of chicken! Just keep cooking the fingers until the lines thin out. Worst case scenario is that you're throwing out a handful of unused fingers. The upside is that you're moving twice as many (if not more) customers through your lines with equally fresh food, and not having people see the drive thru line from Thomas Ave and say to themselves "f this!"
For those reading this wanting chicken nearby, there's a Pollo Loco and other places that serve chicken within a block of so of this place. Don't wait in line for ~15 minutes here. It's not worth it.