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  • When I received a personalized email a couple of days before checking in from the hotel manager, I was very much looking forward to the Park Hyatt experience. I was able to get a deal during cyber Monday and locked in a rate of USD 200/nite. Upon arrival, I was slowly getting less and less excited. Here is why: - The hot cider welcome station was completely empty. I saw them looking at me and they didn't bother offering a refill. - no acknowledgement on whether you are a platinum passport member or not. No offer for late checkout. - the rooms look tired and can certainly use updates. - The illy espresso machine maybe fancy but it was missing a part and hence not working. I was in a rush the first day so just kind of gave up. The second day I asked them to help and the guy who came insisted that I didn't know how to use it but after toying with it ended up replacing machine anyways. - I had to wait until at least a dozen ring to get to someone for a wake up call. - the room is not equipped with enough power outlet by the bed/nightstand so I had to unplug the alarm clock. - windowless gym that shakes whenever the subway passes by. - taxi - it took a while to get a taxi here so my suggestion would be uber it. There are some perks adding nice touches to my stay - the shoeshine service. You do have to call housekeeping and let them know. - free wifi including the restaurant anona but not the gym. - nice view of Toronto from the top floor (18th floor) - complimentary water In short, they don't live up to my Park Hyatt expectation.
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