| rev:text
| - This is a personal experience that stuck with me for years.
I went to Blue for the mother's day brunch. It wasn't what I had expected, they made substantial menu changes after taking reservations and didn't inform, not even after you were seated. When you went to get food from the buffet and couldn't find some of your favorite items that were advertised you had to wait, ask a bus boy, wait even longer during some great confusion, and then finally be told they aren't on the menu anymore. No explanation why or substitutes, just less than what was advertised.
Beyond the disappointing breach with regard to the menu our waitress was rude. Our waitress was Ronda (Rhonda?), she had blonde hair and was a smoker. I don't know if she still works there but she treated our entire table as if she was too dignified to serve us, not to serve in general just that we must be beneath her. I don't know if it was because of my race, or some of my in-laws are heavy set, or a combination of everything.
She was so rude I wrote down her name and made sure to remember to let the manager know (I couldn't find the manager the day of). The manager, Scott Daniel, swore up and down how sorry he was etc., he even promised to send a gift card for $100 (or was it $75) so we could go back out to Blue on the house. At the time I didn't really care because I didn't live in Charlotte and driving down from Richmond, VA just to give another chance to a restaurant seemed beyond me. Combine that with I would only be in town for a special family occasion and who in her right mind would chance another terrible experience at Blue on such a cherished occasion? My mother-in-law was keenly aware of what was going on and she was so upset since she participated in picking the venue. I consider a brunch with mom on mothers day ruined when mom is apologizing.
Here I am on Yelp looking at Queen's Feast and I see Blue. I am still upset that the manager never made good on his promise. It was only $100, but it still shows they don't take customer service seriously.
I want to like this place but I can't justify spending this kind of money on a place with this sort of experience. I am looking for the emails back and forth if there are any, or a log of the calls so I can flesh out more details of the resolution process.
You might love this place but I had such a poor experience and follow-up.
I uploaded a picture of the original menu from April 8th, 2012. I apologize to everyone who had a poor experience at Blue, I should have put this on Yelp immediately instead of two and half years hence.
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