I have been there twice. Both times were amazing. I have acrylics and Michelle does a FANTASTIC job! She is amazing. She always makes them even and very thin. I am very picky when it goes to shape and she knows this and constantly has me checking my nails to make sure I'm happy with them. Their goal is for you to be happy with your nails. I've always called to make an appointment, but my mom has gone a couple times and just walked in. She got a pedicure and regular manicure and loved it! I forgot to post pictures when I got my nails done, but with def get one and post it next time!