Lunch decisions are often difficult in the US Steel Tower. If you work or have ever worked there, you understand the difficulty of getting anywhere at lunch time. With people everywhere and long waits for elevators, the lunch hour is basically over by the time you get your food if you choose to eat anywhere in the building.
That being said, Craftwork is worth the wait and the lines! Their staff is fast and they do a good job of keeping the line moving and turning orders out in just a few minutes.
I have tried a number of items here and everything has been fresh and full of flavor. My current favorite is the buffalo chicken sandwich. Instead of the usual fried slab of chicken drenched in buffalo sauce, their version is filled with chicken that has been shredded and coated in sauce. The sauce itself is spicy and has a little more flavor to it than your typical wing sauce. If you're a buffalo chicken lover, this won't disappoint.
They also make amazing fries! The sandwiches are big, but you need these fries so find someone to split an order with or just get them on Friday (because it doesn't count on Fridays, duh). You can get them just about any way you want, as far as sauces go, but I recommend getting a side of the chipotle mayo. It's creamy and spicy and will make even the worst of days right.
It can get a little pricey, but that seems to be the case with just about every establishment in USX. I would still much rather support an independent option than one of the equally expensive chains in the building.