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  • Worst money every spent. I've had better service at Wendy's! We dined in this evening and experienced the worst customer service ever! We arrive, waited about 10 minutes to even get noticed and the place was dead! The waitress takes our order never asks us what side dishes we wanted, she just "assumed" we wanted french fries. WE waited 45 minutes for a sampler platter fries and 2 sandwiches which I find completely unacceptable from a place that was empty!!!!!! When the food arrives there was more fries on the plates with the sandwiches than on the $22.00 sampler platter! I tell the waitress about it and she acted as if she didn't care. The waitress brought us out plates that were wet! Never came back around to see if we needed more drinks or offer to clean our table. We had to track down another waitress to ask for napkins which at one point must have gotten annoying to her because she decided to start giving us dirty looks. We watched as they whispered and we knew they were taking about us and it's not like we were some rowdy people. It was my husband , my son, my daughter and her boyfriend. Normal family of five. Even when I paid for my food she gave me this stare down like she wanted to say something to me or maybe meet me in the parking lot. Definitely not kid friendly, My 9 year old son could sense the tension and couldn't wait to leave. The whole dining experience was sloppy. I know it's a bar/grille but no smiles, no saying thank you nothing. I will never step foot in this place again. ZERO dollars for a tip and a note on the receipt that stated worst customer service ever! I think the owner should be ashamed of the Parma Hts. location. Very disappointed as this was once my favorite place for wings. Close this location and invest money in expanding the Strongsville location!
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