If they didn't have good coffee , there is no way I stop at this place. I ordered sesame bagel with butter and after 5 min she got me sesame bagel with cream cheese , I said I'm in a rush and I said just don't u worry about it. She went inside and came back and said if I want free coffee. I already paid for sesame bagel and she is offering me "free coffee" I was about go out of the shop and she said she will give me free coffee . I waited another 2 min at the door for sth I already paid and yet she didn't come outside so I decided to leave the shop. As we were leaving she came outside with a card of a free coffee and still trying to give me.
Long story short , you can't satisfy a customer with a free coffee (!) when he already paid for sth and didn't get it on time . In fact , you owe him ! Second , what on earth can you take 6 min to satisfy customer after disappointing by delivering wrong bagel in 5 minutes .....
My last trip was awful and even if you want nice Dunkin donuts coffee drive to another one !!