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http://www.openvoc.eu/poi#funnyReviews
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  • Thieves work there. Or it may be one thief, the hotel manager. After receiving a confirmed cancellation from the agency who made the reservation, the hotel used my credit card information to run a separate unauthorized charge, then refused to cancel the charge. When an employee from the agency, Booking.com, called the hotel to remind Hotel Galaxy that the reservation had been authorized for cancellation and no charges are to applied to my credit card, the manager at the hotel told the agent they would not refund the unauthorized charge. Needless to say, the manager who told the Booking.com agent they would not accept the cancellation and manually entered their own charge (as was noted on the credit card transaction description) committed a crime by using the credit card without my authorization. The trouble people get themselves into ceases to amaze me. . . And for what? Fortunately, I am able to file a dispute with the credit card company, so the charge will be invalidated. I suppose the greater crime is in having a manager serve as a role model for other employees. Given I entered only the lobby and had an unpleasant experience with the manager (hence the on-site cancellation) I never saw a room. As such, I am unable to comment on any other aspect of the hotel.
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