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| - Thought this would be great with what they say about themselves, boy was I wrong. I had a appointment at 2pm for in home fixes. I checked in at a little after 2 to make sure they were close. As I run 2 companies myself, time is valuable and many people are not so courteous with your time.
they called back and the tech was at a certain spot, en route, and I knew where he was, fine by me. He was 14 miles away (I even googled it to make sure...goolge even said at that time of day 20 minutes) and i know I can get there in about 15 minutes, all freeway.
45 minutes later I am calling back in to see where the tech is, I start hearing attitude. He calls the tech and calls me back. He is now very close, 5 minutes away. I am now getting a lot of attitude as I made the comment that he's only gone about 15 minutes of driving in 45. The owner of the company, David, now gets quite snide with me, stating he does not want to be a smart a$$, but he knows right were he was and that is a good 30 minutes. We differed on that for a few moments.
actually I know the location quite well too, thank you very much, and he should have been on time and someone should have called if they were going to be late, not getting sassy with a customer who is simply waiting for service.
I stated that maybe it would be best if we just cancelled and he stated that would be a good idea since I was such a jerk (used more profanity). Then he hung up.
Not sure who I CAN recommend, I can just tell you that I would never recommend these guys after this. they might think they are the top guys around and if that is the case, I feel bad for all the other guys, they must be horrible!!!
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