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  • DO YOU GET WHAT YOU PAY FOR? one customer's story.... i check online to book an appt but cant do that same day online...no problem. so i call to book ..only senior stylist is available...im looking at his name and price ($117) on web site while receptionist proceeds to tell me itll cost $158. when i question her (i am only getting roots done after all)...she giggles embarrassingly and says "oh yes, that's right-it is $117". so great, im good to go. aside from fact that i get near 3rd degree burn from abesent-minded millenial behind the blow dryer..im fine with everything and throw my hair up in a pony tail and hat and proceed to pay. "that'll be $178.54" to which my jaw drops. i wait while receptionist calls senior stylist, they mutter under breath and im charged $129 with no explanation. feels to me like theyll charge the highest price they can get away with here at the rosedale location. so i pay and head home. this is where it gets really good...i take my hat off and my husband says "wow -you went dark". i run upstairs to examine in mirror (and proper light). you really cant see anything in their dimly lit salon. i am aghast to find out that my hair is jet black. almost blue black. i havent been this dark since i was an angsty sixteen year old. i have no idea why the stylist picked this colour. not only is it completely age inappropriate, he gave me the distinct impression he was consulting my 'file'. you see i had been going to queen street location for years. you become a frequent flyer when youre as grey as i and have to get your roots done every six weeks. and i can assure, ive never once been black haired walking out of queen street civello. now with hair this black its gonna need to be touched up every 3 weeks. thats not so good for my pocket book. insult to injury...i discover the millenial missed rinsing out all of the dye in the back of my head, its all wet and goopy and leaving marks behind on my sofa pillows. so now im really irritated..i call and ask for a manager. sing-songy receptionist (male this time)...says he can help me. he starts to utter the words "you can come back in.."i stop him in his tracks.. you see theres no way to go light from black...without bleach. i recently spent 12 months recovering from bad dye job at aveda institute -was trying to be cheap and go to students. this is partly how i justify spending so much for root touch up...thinking to myself...you get what you pay for. im thinking going to the pros will mean at least my hair will be healthy. so sing-songy assures me the manager Petra -will call me back in 48-72 hours. wow -she must be really really busy, even my family doctor gets back to me quicker than that. she never calls. so in the end, i'm out $129 for the worst dye job of my life. im relagated to looking goth for the next several months. and i get not so much as phone call from the salon. - on a positive note - at least i didnt spend $158 plus tax for it ($178.54).
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