Customer satisfaction truly sucks, if you have a question or if need help you are on your own. I found a tile that I liked and wanted to buy 650 sf of it, they couldn't find it I called the flooring department and they said they don't have it. I came back to the store and found it myself, made the purchase and make a next day pick up. Well I'm here now for about 1 1/2 hours and they can't find it again. I am a contractor and really can't waste any time so this is a big no more shopping at this place. There are other stores that would love to have my $$$$$$$$