| rev:text
| - "The Tale of the Nonexistent Table"
Oh Sunday morning, February 16th. You started off so well. My boyfriend and I were up early enough to go check out Squash Blossom, a place that has long been on my "To Try" list-mostly because of the allure of pumpkin pancakes. We're not typically early risers on the weekend so this was a treat.
Upon our arrival, we were greeted by two different servers who both said they'd be with us momentarily. A third person (whom I presume to be the manager) approached us to see if we'd been helped and when we said yes, muttered something along the lines of "ok, that's their job anyway".. Red flag number 1? Another girl told us that only brunch was available which was unbeknownst to us--not a criticism, we just had not seen that there was Sunday Brunch. It seemed like an awfully good deal! $10 all you can eat WITH a drink? We just decided to go with it, not knowing if we'd still be able to get the aforementioned pumpkin pancakes. Finally, we were seated and quickly served coffee and water while we grabbed some plates and ventured off into breakfast land.
Inside, there were a variety of fruits and pastries, along with some lunch items. In the outdoor area, there was eggs, breakfast meats, and an omelette station. There weren't a whole lot of vegetarian options and the omelette station (which consisted of one guy and a few skillets) seemed pretty busy. I didn't want to go into a diabetic coma from just eating tons of sugary pastries, so I opted for some eggs, potatoes, biscuit, what little fruit was available and a mini cinnamon roll. It was a bit disappointing considering their main menu appears to have a lot more veg-friendly items.
Let me just start off by saying, this food was not spectacular by any means. It was akin to a buffet at a family reunion you're forced to attend where half of the food is cold and/or burnt.
I know what you're thinking right about now.. "well Natasha, why didn't you say anything?!?" Well I would've-but notice the title of this review. Nonexistent table. NO ONE willingly would come by our table to check up on us. It seemed like our server looked right past us and attended the other tables. Even if he was supposed to be the guy that brought us our drinks, I noticed that we were the only table no server checked on at all. It was actually borderline offensive. I mean, we ran out of coffee and water for a long time and finally managed to flag someone down for a refill. The girl that gave us more coffee and water was sweet and apologized because they were so "flustered and busy". Afterwards, the man I presume to be a manager approached our table, not to ask how things were, but to ask if he could take one of our chairs for another table. Let me add that this guy has zero customer service skills. Not too sure if there's a friendly bone in this guy's body.
The boyfriend and I were a little confused at this point. The servers are running around like chickens with their heads cut off, there's the presumed manager being a jerk to everyone. We wondered if they were understaffed? It certainly was not *that* busy the entire duration we were there. It was also a buffet and it appeared that they had a dedicated food runner. The only responsibility of the servers would be checking on customers and making sure drinks were filled.
Finally, we were ready to leave and almost contemplated a dine n dash because the people working were *that* inattentive. I flagged down manager guy for the check and he practically scoffed at me when I said I wouldn't be paying in cash. If it's such a problem to pay with a credit card, how about becoming a cash only establishment? It seemed like even if I would've expressed my discontent for the entire experience, no one would have cared.
After reading several reviews of this restaurant, I can see that there has long been problems with getting good service here. I do see that the business owner does respond to some reviews but if the same issues are happening that were going on based on reviews from a year ago--there hasn't been much effort made in improving "based on customer's feedback".
I will NOT be returning. I suspect this restaurant only stays open because of it's close proximity of Matt's Big Breakfast, which always has a long wait on the weekends.
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