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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-02-05 00:00:00 (xsd:dateTime)
itemReviewed	IHOP
http://www.openvoc.eu/poi#funnyReviews	1 (xsd:int)
rev:rating	3 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	3 (xsd:int)
rev:text	UPDATED I wrote a letter to IHOP about this encounter so they would know what a great employee they have (Kevin). They sent me a gift certificate asking me to give them another chance, which I did. They were attentive - I'm not sure if this is because they knew about the previous encounter (you have to present the pls try us again certificate before your meal) but still - props for a better experience. I increased my rating to 3 stars as a result. Original review follows: This iHOP is notoriously slow and I like to keep my reviews positive so I've avoided leaving one until now. But this is a 3rd strike so here's my honest review. Dirty tables everywhere (that STAYED dirty for a long time), some employees wearing appropriate work attire and some not, long waits for EVERYTHING: being seated, getting drinks, getting order taken, getting your food, having it be correct. Good heavens! I even had a man mouth "thank you" to me from the register when my server asked if I needed anything and I said, "No but that man has been waiting to pay for awhile, will you help him?" However, despite this last in a series of really bad experiences at this location, one thing stood out as a positive: an employee named Kevin. He was running around like crazy but every time he stopped at a table (including ours) his pace slowed way down, he smiled and was polite, apologized for any wait, made amends, did his best to cycle back to refill drinks and check in. Then off he'd run and I'd see him directing other employees (who had a snail-like pace of which I have never seen in my life...please clone Kevin instead!). There was one other employee who was great - it appeared that he worked in the kitchen because every time he came out he had an apron on. I didn't get his name but he came out from the kitchen and helped Kevin out with everything: bussing tables, delivering food, checking people out at the register. The two younger servers: one a boy and one a girl - those two either need to be let go or they need more support in terms of learning how to do their job and do it well.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Denise

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