| rev:text
| - I came here with a group of 12 people to celebrate my graduation in mid-december. We made reservations a month ahead of time and preordered our food. Maggiano's has this great option where we can order a number of appetizers, main dishes, desserts and serve family style with unlimited refills. We thought this would be a nice dinner and we could keep the cost manageable.
Our group arrives at the restaurant and we are told the table is "almost ready". An HOUR later, we were seated. No one apologized for the wait, nor did they offer to give us a drink or anything while we waited. My group was getting cranky waiting for a table that we reserved a month ahead of time. Granted, it was mid-december when holiday parties are frequent, but a restaurant should be able to figure out their tables and staff needs in order to prepare for this.
When we were seated, we immediately told the manager on duty of our wait and he made it up to us by offering an additional food at no charge.
Our foods were served and it was very tasty. So tasty that we requested a few "refills" on our main dishes. We waited, and waited but they never came. Then they started clearing off our dishes and bringing dessert. Well...so much for dinner. Then they tell us that they ran out of vanilla ice cream (again, we preordered our meal a month ahead of time) and that they will be substituting our apple crisp with spumoni ice cream. WHY didn't the restaurant portion off some of the vanilla ice cream for us, because they knew we preordered it?! On top of that, spumoni ice cream on apple crisp sounds absolutely disgusting.
As we were eating our dessert, i notice our waitress at the far end of the tables putting food in take out boxes. When I got her attention I asked what she was doing and she said "I'm putting the dinner refills in take out boxes"....um....we had requested the dinner refills because we were HUNGRY and wanted to eat more, right now. Instead you took our dinner dishes and started serving dessert. So then she got new plates, opened the take out boxes and put them on the table so we could continue eating the main dishes. How tacky!!! Everyone in our group was annoyed by this, and by that point, we were so annoyed by the service and sheer lack of common sense that we told her to repackage it. It wasn't worth finishing our desserts and eating more dinner.
This was supposed to be a fun night for me and my group. I just graduated and wanted to share this special milestone with my loved ones. Maggiano's completely ruined the night.
We did notify the manager, for the second time that evening and he did adjust our final bill. However, that did not make things better. After this incident, we decided to write a letter to the general manager of Maggiano's who did credit a substantial portion of the bill back to our credit card. This was kind and we did appreciate that. But my biggest concern is that this might happen to another happy family celebrating a milestone. I will always remember my graduation dinner as a total nightmare.
If you have a large party...beware....
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