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  • Worst Customer service ever! When we walked in we were told to sit wherever. Which would have been fine except the only empty tables were dirty. So we waited about 5 minutes for them to clean a table off. We got sat directly in the sun so we asked to move tables. Which took another 25 minutes. During that time no one took our drink orders. We finally got seated and was told that our waitress would be right over. 5 minutes later she never came so the only helpful waitress working came back and took our drink and food order. We waited and waited still no drinks. We've been waiting for 50 minutes with no drinks at this point, not even water! At this point we asked for a manager. The manager was nice and worked on getting us our food and drinks. When we were explaining the situation to the manager one of the other waitresses who had an attitude problem chimed in and said well yea they didn't get served because they kept moving around. Her attitude and comments were completely unnecessary. After the manager stepped in we finally got drinks and our food came about 15 minutes after that. The table had no silverware so we asked one of the men there for a few forks and he said wow they really didn't do anything. The food was good, but not on the same level as their other location, the black eyed peas and red beans and rice were both bland. I will say the catfish was delicious. In the end they did try to make it better by comping our drinks and giving a percentage off of the meal. The manager and the girl who ended up serving us did apologize several times for the issues we had. Unfortunately until they can get their staffing issues in order I'll stick to the Charleston location.
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