First off, the office and staff are SO over booked that it's impossible to plan anything around your appointment or return to work. 2-4hr wait times I have experienced. Also, Dr. Roberts is nice for the initial visit, and then proceeds to rush through the other visits, even when pertaining to time sensitive testing and labs. They made me return for 3 UTI cultures (I pay for these too..) even after I explained to them a bladder disease that I have and how it effects the lab...even offered to send a note from my urologist to confirm, however they wanted to keep me coming in and doing the same test several times. Just a frustrating experience overall.