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| - I read the reviews on this place before going here twice figuring I would give them the benefit of the doubt. I should have known better than to basically ignore my fellow Yelpers, sorry. I went the first time about 3 weeks ago and decided to get a slightly upgraded spa pedi as my feet were in somewhat bad shape. I got the callus remover which worked well, the massage was good and enjoyable. No really big complaints about this time except the polish started chipping after only 3 days so I wasn't happy about that.
I went back this past Friday to give them another chance figuring maybe it was just the nail polish itself. The "tech" who's name was Kim sat down and immediately started clipping my nails without asking! Good thing they needed a bit of a trim but I've never had someone just start chopping away like that. She talked me in to a $45 pedi and I specifically told her not to use the callus remover as it had just been done 3 weeks ago and my heels were still good. She used what I thought was just a callus softener (the milky white stuff that is used with every pedi) but the next day it was apparent it was remover. Her massage was good but a little too hard and I really don't think I got the extended massage I paid for with the upgraded pedi.
Anyway, when I woke up on Saturday morning, my heels were really sore and when I looked they were pink and slightly raw, it hurt to walk! In one area, my skin was actually puckering a bit. I called to notify them of this and they asked me to come in so they could see. Well, I don't live in the area, it is near where I work and hadn't planned on traveling 10 miles in that direction but, I went anyway so they could see what the problem was. When I went in the manager or owner (she didn't provide a title) named Tina looked and said "oh, she just did it really good and your feet will be fine in 2 to 3 days". Really, that's it?!?! She acted as if I had never had a pedicure in my life. Sorry Toot's, I'm 43 and I enjoy my pedis when I can get them and I have been getting them for YEARS! Never in my life have I had an experience like this. Not only that, the polish job wasn't that great either. The color is cute but they didn't even completely cover the color with the top coat (Kind of like in the pics someone on here provided of their fingernails). To resolve the issue, Tina attempted to give me a gift certificate for a whopping $10! I told her I wanted the cash since I am most likely not ever going to come back, she obliged.
I would recommend NEVER even trying this place out!
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