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  • They have lost a patient. I was referred to this endodontist for a root canal. Consultation should have been quick. ... But wasn't. My initial appointment was at 11:30. Sat in the waiting area for about 15 minutes and was then escorted to the exam area. Got ex rays done and then waited another 30 min for the Doctor. She was pleasant enough. Tested my teeth for cold sensitivity and explained the procedure that would be done. This took all of 5 min. I was irritated that I had wasted so much time on a 10 min appt., but I let that go. Fast forward to appt. day... my son got sick at school and I had to pick him up before my appointment time. Needless to say I had to call and cancel my appointment. Explained to the receptionist that I could not find a babysitter on such short notice... all is well right? Wrong! Next Day I see a charge on my card for $150. Did I authorize this charge? NO I DID NOT! When I call about this charge, I am told that it is up to the doctor, and this is what she wanted. Never in my life!!! "Some patients prefer to leave their card on file in the case that insurance does not cover the estimated amount" or some similar jargon. Below that, is a line to write down your credit card information... a line which I did not fill out. So how did they charge my card you ask... They captured my card information, which according to my lawyer is ILLEGAL. Whatever... so I tell her to put it on another card which she agrees to do... While reading out my info we get disconnected, calls back, disconnected, call back no answer. I don't have time for this, so I go about my day. Later I get a vm that their phones weren't working and I have to call them back by 2pm. Already after 2 pm. Oh and why did I call my lawyer you ask...because It gets my goat that doctors can waste our time and have us sitting in their waiting rooms, but an emergency comes up and it's all about the bucks for them. Now this dentist would have made way more than $150 off of my procedure, not to mention other people I would have referred, but now that's out the window and someone else will be getting the money that she would have gotten only if she had been more understanding. It's all about the principle.
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