I had very poor customer service when I returned a catalogue order to the Kierland Commons store. Items were returned as received 3 weeks late so I made other arrangements. They were not able to process my return while I was in the store because the computer system was down. I left the items and they were to process later in the day and call me. By 3pm next day did not hear from them and called, was told was just about to process the return. 2 hours later no call back, so I called again, just going to do it, about 30 minutes later Danielle, store manager, called said she processed my return and gave me the dollar amount she supposedly had credited to my card card. I never received the credit on my card instead received via the mail a store merchandise credit for about minus shipping, not what she told me she processed. Danielle outright lied to me and was also very unprofessional in our calls. I was able to get this corrected through the customer service department.