This review is for the self-service dog wash only. I have not used their grooming services.
I'll start with the positives - the staff was very friendly and helpful. They also had a great selection of very lovely collars that were reasonably priced (plus on sale when we were there!). It is open on Sundays, which some other places are not
Unfortunately, I did not like the way their system was set up. It was like repurposed parts from a car wash! The soap was only available through the same hose as water, which is weird and doesn't really work well on a dog. Plus they charge $2 extra for conditioner!! When I was there, all of the (4) stations were occupied, and none of us had hot or even warm water. Probably not pleasant for my dog, and was definitely not pleasant for me.
They had minimal grooming accoutrements (e.g. brushes and such) and no separate blow dry area. All in all, my dog wash was ~$15, way more than Wag N Tails nearby on Sunset and about the same as my favorite Poochy Klean. Just not worth it for the poor quality.
If you do need to go here, be aware that it's very hard to find! It's tucked in the very back of a shopping center at the southeast corner of Eastern/215.