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| - I've been to House of Hunan countless times, and while the food (I mainly go there for the sushi) is typically good, the service is ALWAYS horrible. I've worked in the restaurant industry for 10 years...I know what good customer service is supposed to be. The employees at House of Hunan, however, do not.
The most recent time I went to House of Hunan, I called ahead to see if I could place a reservation. The man on the phone was unbelievable. He was rude and unhelpful and somewhat offensive in his tone.
When my friends and I arrived at the restaurant, we were NOT greeted, although there was a middle-aged man (I assumed it was the same man I spoke with on the phone) AND a twenty-something year old girl standing at the hostess desk....doing nothing. They stood there and ignored us until I approached them telling them I had a reservation. After a few moments of them fumbling around and telling me to "hold on," I was informed that they had no record of my reservation. They were not accommodating, they offered no explanation as to why my reservation didn't exist, and told us they had no room for us for "at least an hour, probably longer."
Needless to say, we left still hungry, and I vowed to never return.
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