| rev:text
| - Let me start by saying that I use Yelp A LOT. I use it to review all sorts of businesses before I actually go there. However, this is my first review. And I've taken the time to write this particular review because my experience was TERRIBLE.
I went there for a Shellac manicure, and my experience while there was fine. The lady who did my nails was friendly, talkative, she did a great job on my nails, they serve complimentary champagne.
However, the salon is VERY poorly run. The owner has absolutely no idea how to run a small business. To start: their phone's mailbox is always full. And they rarely pick up the phone. So you just have to keep calling and calling until someone actually picks up.
A friend of mine and I wanted to make appointments together so we booked them for last Saturday. We were running late so we called ten minutes before our appointment, and the owner said she was JUST about to call us (ten minutes prior to our appointment) because one of her nail techs called in sick and she wouldn't be able to fit both in. I asked if she could just have us go back to back as opposed to at the same time, and she said that was fine. When we walked in, she said she was running an hour behind (yet failed to mention this to us when we called her) and asked if we wouldn't mind grabbing lunch then coming back. So we did just that, but instead of coming back, we decided to reschedule for the following week.
The morning of our appointment the following week, I got a voice mail from the salon confirming my appointment. I called back and confirmed it JUST IN CASE. About two hours later, I get another call from the salon and this time I pick up. The owner is wondering why my friend and I no-showed our appointment the day before. I told her our appointment was for today, in fact I just got a confirmation call, to which she quite rudely responded that it wasn't, it was for the day before. I told her I had just received a call from the salon confirming my appointment for later that day, and I called back to double check. She, again, quite rudely, told me that was impossible because she was the only one that answered the phone. I said someone else must have answered the phone then because I had just called the salon two hours ago. She put me on hold, then came back and said "oh yes, you're right. See you soon" click.
As I said before, once we FINALLY got our nails done the experience was fine. But administratively, the salon is poorly run. The owner has no idea what she's doing. I was shocked that she was telling me I was lying when I confirmed my appointment, and she wasn't even nice about it! Not to mention this was the SECOND time my friend and I were attempting to get our nails done because of her screw up last week with scheduling. Sure the salon is cute and pink and they offer champagne and movies while you get your nails done. But I'd rather go somewhere without the frills but get treated like a customer should be treated.
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