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| - Well, last time I wrote something about xyz I said I hadn't had a bad meal yet, and that's still the case. As ever, our food yesterday was pretty good. But...I definitely can't say the same about the service. We started with a produce sticker in our drink, which frankly we were pretty cool about and drank anyway. When the waitress came back after 20 minutes to tell us "our order was lost in translation" (ie she forgot to put it in), we were cool about that too. When she did bring the food and it was wrong, we didn't say a thing as she ran back to the kitchen again to get the right order. When my girlfriend was finally getting ready to put the first bite in her mouth and the waitress showed up yet again to whisk her plate away because it was once more the wrong thing, we still didn't complain. And then we never saw her again. Empty drinks the whole time. Part of my order never arrived. If you're counting that's 4 food errors, plus a foreign object, plus neglect. So all in all, pretty bad service right? So when we say, verbatim, no anger or attitude "so, that was pretty rough, is there anything you can do for us?" what I'm expecting to hear is your first "I'm sorry" of the day. Or sure can I buy you a drink since I totally messed up? Or, let me get the manager. But when your only response is "I can run your card for the amount on the check",, THEN, finally, you and I have a damn problem.
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