I'm thinking they need to refocus their future redesign on service. I thought ooh, wow the drive thru line is really backed up into Taco Bell's parking lot - I'll go inside to order. I really, really enjoyed waiting 19 minutes for 2 cheeseburgers and soda (handed to me by, I think, the original Mayor McCheese). When I left, no line in the drive thru - that tells me they're giving preference to the drive thru cause the 15 people milling around in front of the counter are already a captured c. Do they read these reviews?