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| - I walked into Apple this last weekend with my MacBook clutched to my body in fear and worry. What began the night before as a ominous, frightening clicking inside of my laptop, progressed the next morning into nothing but a flashing folder with a question mark on it.
I was greeted instantly and was cheerily asked what I had come into the store for. I frantically explained what was going on with my MacBook, and I could tell by the fallen face of the greeter that my inclinations were unfortunately right on the money. He set up an appointment for me with a Genius for 30 minutes in the future- during which time I finally got around to looking at those pesky external hard drives! (Too little too late I fear)
I came back and only had to wait a few minutes to be helped by my assigned Genius. My story garnered the same reaction as the concierge, and all was confirmed when Genius couldn't even detect the existence of my hard drive. Everything and anything was gone and I was completely devastated. Genius was extremely sympathetic and assured me that my AppleCare would cover the hard drive and that he could take care of it and I would be all set back up within 20 minutes.
As I waited, I wandered around the store and was asked a few more times if I needed any assistance by several friendly associates. When I went back to check the status, I mentioned that my trackpad had been wearing down after years of use, and how I would go about replacing it. Genius said, no prob, that he had it in stock and would swap it out. What I didn't realize was it was one part so I also got a new keyboard in the mix, so that was pretty sweet.
Now, I think Genius felt sorry for me to be honest. I'm not sure, but I really don't think the keyboard part, nor the battery are covered under AppleCare in normal circumstances, but that day apparently they were.
So I walked out of Apple with a practically new MacBook, finally that damn external hard drive, but no evidence of the last 3 years of my life. It was a super crappy day, but it could have been a lot worse. Thanks to Genius Alan and AppleCare, I was at least able to have a silver lining to the dark cumulonimbus hovering over my head.
When life hands you lemons, you make lemonade. If it gives you a rotten Apple- head to the Genius bar.
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