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| - Enterprise should should consider changing their tagline to "We'll Pick You Up....If We Remember", or "We'll Pick You Up....Maybe". When you differentiate yourself from other car rental services by the fact that you will pick-up customers, you would think that you would do that part well. After making the car reservation a month in advance, then confirming my pick-up on the phone two days prior, I really wasn't expecting any issues. When a Enterprise associate was still a no-show 15 minutes after my scheduled pick-up, I called into the office and was told (with no apology), that someone would be here shortly. Another 20 minutes later - and 35 minutes after my scheduled pick-up - an associate finally arrived. The associate, when asked if they had forgotten about me, simply replied "I'm just the driver".
I was fully prepared to dismiss the drivers lack of concern, but was further disappointed by the agent who checked me who neither apologized, nor even acknowledged the fact that they picked me up 35 minutes late.
Thankfully, the minivan we rented completely exceeded our expectations, though I am not sure if I have Enterprise to thank for that, or Chrysler.
Needless to say, we arrived much later than expected to our destination. I will be using a different rental car company next time, even if I have to find another ride.
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