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  • We booked a 5-night stay (yeah, excessive for Vegas, I know!) in a room at the MGM Grand Tower. Now, I was aware that we'd saved a bit of money by booking their lower-end option. However, I don't think that justifies the lousy hotel quality. Maid service was terrible. Regardless of the "Privacy Please" sign that we hung on the door, they knocked on our door repeatedly, and would open our door if we didn't answer the knocks. Sometimes they'd stop by early enough that this woke us up or interrupted us while getting ready for brunch. To top it off, they called us on our super-loud room phone in the afternoon to confirm that we didn't want our room tidied that day. Maybe we were the ones being weird by not wanting them to come into our room for days at a time, but I think a hotel needs to be able to accommodate that. I know that you want our daily tips, but we paid for the room; let us stay in it! Finally, the elevator smelled really, really bad. When your elevator smells vaguely of sewage for one afternoon, maybe it's a bad coincidence with smelly food or some frequent farters who are staying there on the same night. When the poovator stinks up the hallway up to 20 feet away, every single night of a 5-night stay, that is no coincidence; that's negligent building maintenance. Despite the extremely smelly elevator, there were apparently cleaning staff in the Grand Tower at all hours, because we tried to sleep early on the night before our flight and were kept awake past 1 am by vacuums and other noises in the hallway.
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