I love the food and coffee here (although I would double dog dare anyone to actually commute anywhere while trying to eat the commuter breakfast sandwich). Long lines? I can deal with those. But for food/coffee this expensive why... WHY are there tip jars out? Please explain to me why I need to tip... for someone to call out my name? Really? Are you not paying your employees enough? It's ridiculous. I hate tip jars. But the service is always good so I feel like a jerk for not tipping, which results in fewer visits here. Seriously, your price+tip=way too much for what you get.
Also, what's up with the disappearance of the small yogurt granola? It's not on the menu and missing from the refrigerated case the last couple of times I've been in there. Boo.