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  • Sometimes, you get a Groupon for a place you THINK will be awesome and have it's customer service down pat. I made the mistake in thinking Hi-Fi was one of those places. We had brunch for the first time here today and it was a "experience" to say the least. It started out great, with a friendly waitress and the manager doing table checks with all of the patrons. But where our Sunday brunch started to go downhill was when my boyfriends burger came out waaaayyy over cooked, and my eggs Benedict was missing it's side of potatoes. We had to wait just to track down our waitress just so we could send it back. That was annoying, then we had to wait an extra 15 minutes for a medium rare burger and my missing order of breakfast potatoes. During the wait my boyfriend orders an non alcoholic milkshake which didn't even make it to our table until we were paying. Then comes the issue with the bill. We intentionally ordered extra stuff beyond our groupon limit just to make sure we weren't just taking advantage of an online deal. So we had a tab of $10 after our groupon was applied. I have her $22 and asked for $5 meaning she could keep the rest as a tip. Well she NEVER came back to the table after dropping off the milkshake, trying to keep a $12 tip!! My boyfriend had to track her down and ask for change back. Then as we were walking out, the security harasses my boyfriend in attempts to say there was alcohol in his milkshake and that he couldn't leave with it. Needless to say, groupon or not, I'm never coming back to this establishment! So what if I'm walking distance? Plenty of other, more attentive and honest restaurants are within walking distance too! It started out ok, but when the order is wrong, takes forever to get fixed and them the waitress KEEPS your change, there's no hope of me returning.
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