| rev:text
| - I came into Pho Saigon St with my dad after reading the reviews on Yelp and after hearing it from my friend who claimed: "this was the best new pho restaurant in the area".
My dad and I got seated right away and we ordered the Bun Bo Hue, crispy spring rolls and a bowl of house special Pho.
15 minutes passed and we first got our spring rolls. These were really delicious! Probably what I love most about this restaurant. They are extremely crispy, freshly made and it also comes with a large chunk of pickled carrot, which was also refreshing to cleanse our palate.
Five minutes after we got our spring rolls, we got a large bowl of pho and a small bowl of pho. My dad and I were confused since we never ordered the large bowl of pho - we ordered the Bun Bo Hue. So we notified the waitress that there must have been a mix-up and she said she'll double check for us about our order.
About five minutes or so went by and the waitress never got back to us about the status of my dad's bowl. In fact, she was taking other people's orders and didn't look us in the eye as she walked by our table. It was only after another waitress came by, saw my dad not eating the pho and asked us what was wrong. When we told her that there was a mix-up, she looked surprised (which gave me the assumption that the previous waitress never told anyone about our mix-up) and immediately got our order in. So we had to wait another 15 minutes for my dad's food to finally come.
My dad's bowl finally came in and he wasn't very pleased with the order. There was quite a bit of soup in comparison to noodles, and there wasn't anything special about it, either. It tasted like overly citrus spicy soup. I thought the house special Pho tasted good, but I didn't think it was worth the $8.50 price tag. The portion is quite big and they provided a good amount of noodles and meat in my bowl, but I also specifically asked for extra green onions (which was not fulfilled, unfortunately).
As someone who works in customer service, I can empathize that sometimes things can easily slip out of your head as you get multiple requests from different customers all at once, especially if you're new to working in the service industry. However, it bothered me how we were simply ignored by the first waitress about our problem. We were never given any follow-up and after 5-10 minutes of waiting "for our bowl to come" it seemed like nothing was done about it. If the second waitress had not asked us about our problem, I don't think we would have gotten my dad's bowl. I would have appreciated a simple explanation from the waitress - it feels uneasy being left out in the dark and not knowing what is going on.
We were given a 10% discount for the mishap, which I noticed, but the lack of communication and the typical taste of the food made me feel unenthusiastic to give this restaurant a good tip after we left. I definitely would like to come back again and give it another shot, because I have a feeling it was a pure accident rather than this restaurant being bad overall.
There are definitely great points about this restaurant, like their cleanliness, great tasting spring rolls and large portions of meals... I'm really hoping my next visit will be better!
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