The front staff person showed no personality and his affect flattened. He demonstrated poor customer service skills. Despite having scheduled an online appointment for 6:05 pm he kept telling me that the wait time was 1 hour and 30 min. That was an under estimate. It is now close to 8:30pm and I still haven't been seen. I have submitted my copayment of $40. If it weren't for that, I would leave AMA.