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  • AWFUL customer service. Simply AWFUL! My boyfriend and I visited Patna this Saturday for lunch. We arrived shortly before it opened and were among the first ones in and to place our orders. After waiting 30 minutes for the food we approached the counter to find out how much longer the wait would be only to find out that they had accidentally packed the food even though we clearly specified that would be dining in when we ordered and were sitting bang opposite the order counter waiting for our food the entire time. We asked them to please heat the food and plate it so that we could eat. This took another 15 minutes and when we finally got the food it was completely cold. We then requested them to heat it up, which once they did, they just left on the order counter to get cold again. Not once were we told it had been heated, it was just our sheer good luck that we noticed it shortly after it had been heated. Not once did we recieve an apology for their pathetic customer service, even though we called them then out on this when paying the bill. We will most certainly not be returning!
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