I must start this by saying I have been a long time customer and fan of Pei Wei. However, tonight this location has failed yet again and you have lost my business for good.
Appearance and cleanliness
1 star
This place is DIRTY DIRTY DIRTY... No care to the outside of the property or inside. Outside you have grease and food trails all the way to the dumpster which is open and in full view of the front door.. might consider trying to hide the garbage and buy a pressure washer or hire a weekly service. Just gross! Inside the floors were covered in rice and food all over. Worn decor the has this location screaming I'm in need of some maintenance and remodeling. Even the bricks behind the wok stations were dirty and stainless steel racks above where they are cooking your meals were cover in old dryer food! GROSS!
This isn't the reason for the overall 1 star.
Food 4stars. Service 1 star
This is the only reason Pei Wei has my business. Food is great. When they don't mess up your order. Out of the last 6 visits, 3 of those times the order was incorrect. All To Go orders both placed in person and phone. You've proven that it doesn't matter. This location just does not have a good quality control. Tonight your manager comes out to us as we were waiting for our TO GO order, an apologizes that the kitchen made the order wrong and it was being remade. I was great...yet again another bad experience, to try to make it right she did give us $20 gift card. Where this manager failed is my order when I pulled it out of the bag at home ...WAS WRONG! YES, all that extra wait and I still had to call and eat a meal I did not order, WTF! How does this happen, receipt clearly states shrimp and steak. No shrimp whatsoever that I paid extra for.
If you do not fix this locations problems, I see it closing. I spoke w my neighbors and they said they don't eat there either because of similar experiences. Such a shame. Owners/Corporate needs to get out of their offices and see the issues the hired help from the Management on down has been neglecting.