Family and I go to the Surprise location every so often and always have a great time. We always seem to get the same server, which is completely fine with me. I think her name is Karen. She's very friendly and always goes the extra mile to make are that we're having a great night. The food is almost always amazing, as well. We had one hiccup with the temperature of some of or seafood, but the manage took care of it once we brought to up to Karen. Overall great experiences!