In my opinion the owner Mike is a pompous and pretentious ass who doesn't care about his customers because he thinks he is above it.
I have been to this place three times. The first time I walked in and made an appointment for the same day. The cut was decent but for $30 with a $5 tip it should be at least decent. I made a second appointment but this time I had to wait out front of the shop for 15 min for Mike to show up. He apologized as he was held up and assured me this was an oddity. Again the cut was decent. I was then given access to their "elite" online booking system that I was told was only for valued repeat customers. I booked a third cut for today through the online booking system. Mike showed up 15 min late again this time. His answer to me asking, "why are you late again, do you not value my business enough to show up on time", was "by my clock I'm only 10 min late". I'm sorry Mike but no amount of time is acceptable to be late if you want to conduct business in a professional manner.
With that they have lost a customer. Sorry guys but I don't give my money to people who don't want it. Let's not forget I am the customer paying for your services. Without customers you have no business.