I want to give better ratings but there seems to be a huge disconnect between the owners policy vs the sales people. There was recently an issue with furniture my parents bought but the owner Alex was quick to go above and beyond to make things right.
Fast forward about a month and I decide to come in to purchase a bedroom set. Since they have beautiful furniture and the owner seems to genuinely care, I decided to give this place another shot. Unfortunately we walked out without furniture. Order was placed and we were going to pay cash. Turns out the same issue that arose for my parents arose for me as well.
We asked about delivery and the sales lady wanted to charge $100.00. According to the owner, purchases over 1,000 should include free delivery. Well, according to this sales lady that was only a promotion for Mother's Day and no longer applied. And just like that we walked out. My husband was dumbfounded and could not believe she just let us walk out.
We have made lots of large purchases at different stores recently and they all waived delivery fees because of the large sum of the purchase itself. By the way, the bedroom set was not on sale and totaled about 12 to 13 hundred so I don't understand where the disconnect is here.