| rev:text
| - Kiu tries really hard to be a cross between the likes of Kinton and Jabistro - they tried so hard that they forgot how to hire good staff.
Extremely disappointed in the service I recieved at this establishment, and was surprised too, considering this seemed like an upscale place in downtown Markham. So sorry folks, it's going to be a long one cause I've got lots to say about this place.
I came here for a birthday dinner and dropped off a cake half hour prior to arriving with the birthday boy. When I dropped off the cake, the hostess hurriedly took it, asked who the reservation was under and then closed the door (as it didn't open till 5:30).
When I arrived with the birthday boy and another friend, the hostess asked the birthday boy if the reservation was under his name which he said yes and she prepared to grab our menus and take us to our seat. However, she paused, realized she forgot to tell me that there's a $8 cutting fee for the cake. She said it right in front of the birthday boy - smart.... My friend and I widened our eyes and she still didn't take the hint. When you train your staff, please remind them that they're supposed to pull that person away and tell them privately and when they mess up like this, at least offer to discount the cake cutting fee. My experience was already off to a bad start.
Ok so we finally sat down, surprised was spoiled, and started ordering food. Our waiter was shy and awkward and definitely not the type of service you'd recieved from the likes of Jabistro, so again, not impressed. One item of food came first for the entire table and we waited about 20 minutes till the rest of the food came - was someone supposed to eat on their own while everyone watched?? Here's what you're supposed to do in this case Kiu, if making sushi is faster than ramen, make the sushi roll closer to when all the ramen is ready so you can serve it at the same time. Especially since the sushi wasn't an appetizer!! Geeze - the basics of serving at a restaurant. You also don't reach your hand and grab a dish and then ask after the fact if your customer is done eating lol.
In terms of food - ordered their dipping ramen and their Kiu specialty roll. Most of the party ordered ramen and all of us agreed that the broth was way too salty. Luckily since mine was the dipping one, I was able to not drink as much broth. Their Kiu specialty roll on the other hand was great! If I were to ever come back, I'd stick with their sushi instead - but with how things went, I doubt I'd come back - for the price, ambience, and sushi, I could definitely find much better places elsewhere... though understanding that options are limited in Markham.
So when the time came to finally serve the cake, the waiter blatantly asked straight up if we wanted the cake - again, right in front of the birthday boy! Not one mishap from a staff, but from 2 staff members! So anyway, the waiter went and placed the dishes and forks first - again, adding more to the ruining of the surprise. What are we supposed to do here Kiu? Well, serve the cake first and then give the dishes after if you wanted it to be a surprise! Ok so now how did the waiter serve the cake? He stood right at the corner in plain view attempting to light the candles, I have never face palmed so much at how unaware the staff were of their actions.
Tldr; not so smart staff with good (not excellent) sushi and super salty ramen at a convenient location. If you're a Japanese food and good service lover, you'd skip this place.
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